We wanted to inform you about a service disruption on our Gen service that began on August 11th in our US environment. The issue was identified and fully resolved on August 12th at 7:30 UTC.
During the disruption, users may have experienced delays in service responses, or complete service unavailability. We understand the inconvenience this may have caused and apologize for the impact on your operations.
Our engineering team worked diligently to identify and resolve the root cause of the issue. The service has been fully restored, and we are monitoring it closely to ensure continued stability.
We are conducting a full review of the incident to prevent similar occurrences in the future and will implement any necessary improvements.
Thank you for your patience and understanding.
If you have any further questions or concerns, please feel free to contact our support team.